Acting on a different front

Last week was gone in a speed of light, mailny because of a very tight schedule at work - year-end closing and external audit successfully kept me away from the car. The only conforting thing was that the previously mentioned distractors were not able to stop my mind from going back to my Corolla.

I decided to take some actions supporting the whole project, which I was thinking about even before I have become the rightful owner of the car. First of all, I wanted to write to Toyota company, not to Polish subsidiary, but to the headquarters. As the HQ is in Japan I visited the Japanese website of the corporation, however I was redirected to the global one. I was trying to find a "contact us" button, but the only thing I was able to find were the FAQs. I decided to head to a different, this time, American address. After introducing myself I shortly (approximately 5 000 characters :-)) described the purpose of my mail and I adressed my requests for help. I was not asking too much, only for: 

- current number of Toyota Corolla KE30 cars in Poland,

- pictures (exterior, interior), specifications, documents, manuals, electric schemes etc. that could be of a huge help during the whole process,

- ability to check where and when my Toyota came to this world and who and where was the first owner,

- support regarding the replacement parts,

- contact to somebody, who would be able to help me in case of any technical problems or doubts.

            As a response I got a very long, praising my enthusiasm e-mail, but on the other hand there was a clash with rigid, corporate rules, which impose on each subsidiary a responsibility for the country in which it operates. They suggested me visiting the Polish website www.toyota.pl and using the provided contact links to request for assistance with my questions. And I did as suggested.

                However, from the side of the Polish subsidiary I experienced a leftdown. In the response I got in a very formal fashion I learnt that Toyota in Poland started operating in the '90s and they do not have any documentation before that time. They didn't have either a possibility to support me with any data regarding the "car in question". I knew that tthere is little to learn from them so as a good-bye question I asked about a section or a person within the corporation where I could adress my quesitons. I was told that it is very possible I could find what I was looking for on Toyota Japanese website. Wow - thank you. On side I am able to understand that one doesn't have to be so thrilled with the whole case as I am, but on the other I could not resist an impression that everything was done in such a way to get rid off me politely. I didn't sense the slightes willingness to help. I won't give up so easily and I will continue searching for answers!